Survey results have revealed that perceptions around service delivery in the Metropolis of Johannesburg are stabilising.The Annual Customer Satisfaction Survey was conducted by the Office for Market Research at the University of South Africa during the month of November 2009.A number of 3000 residents participated in the survey.
The Office for Market Research Survey concludes that, "overall it seems that no deterioration in core municipal service delivery occurred from 2009 to 2010".
